EMT Practice Test

1. Question Content...

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Question1: A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Question2: Which of the following allows a user to edit field values in a list without opening the form?

Question3: A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

Question4: An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?

Question5: What table acts as a staging area for records imported from a data source?

Question6: Which of the following is used to categorize, flag, and locate records?

Question7: Which of the following protects applications by identifying and restricting access to available files and data?

Question8: Which framework can automatically populate values for the priority and Category field based on the Short description field value?

Question9: A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Question10: When building an extended table from a base table, which fields do you need to create? Choose 2 answers

Question11: While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Question12: What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Question13: A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

Question14: A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

Question15: What is the master table that contains a record for each table in the database?

Question16: What is the purpose of flagging an article in a knowledge base?

Question17: Which admin role is required to make changes to High Security Settings?

Question18: Which are valid Service Now User Authentication Methods? (Choose three.)

Question19: On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers

Question20: On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

Question21: Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Question22: What is the language used for scriptingin ServiceNow?

Question23: What is the platform name for the User table?

Question24: What is generated from the Service Catalog once a user places an order for an item or service?

Question25: When designing a flow, how do you reference data from a record, in that flow?

Question26: On a filter condition, which component is always a choice list?

Question27: Which component of a table contains a piece of data for one record?

Question28: What Service Catalog feature do you use to organize items into logical groups?

Question29: How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

Question30: Which one of the following statements best describes the purpose of an Update Set?

Question31: A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

Question32: Which is the base table of the configuration management database hierarchy?

Question33: What is the Import Set Table?

Question34: On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?

Question35: When importing data, what happens to imported rows, if no coalesce field is specified?

Question36: After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Question37: What ServiceNow feature allows you to include data from a secondary related table on a report?

Question38: Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Question39: Access Control rules may provide access security for which of the following database objects?

Question40: What module enables an administrator to define destinations for imported data on any ServiceNow table?

Question41: What is the most common role that has access to almost all platform features, functions, and data?

Question42: What is a sys_id?

Question43: An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Question44: For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Question45: ServiceNow uses what term to describe all the data saved within a particular form?

Question46: Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

Question47: When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

Question48: What is a Notification?

Question49: How are local flow variables accessed in the Flow Designer Data panel?

Question50: What displays a set of records from a table?

Question51: What are advantages of using spokes for integrations? Choose 3 answers

Question52: Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

Question53: What are the main components of the Form Design interface? (Choose three.)

Question54: What type of query allows you to filter list data using normal words, instead of the condition builder?

Question55: What Is the purpose of the Fitter navigator In the Application Navigator?

Question56: A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

Question57: When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Question58: You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Question59: Which of the following is used to initiate a flow?

Question60: ServiceNow is a single-instance, multiple tenant architecture?

Question61: What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Question62: Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

Question63: UI Policy can make fields read-only, mandatory, or hidden.

Question64: Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Question65: A REQ number in the Service Catalog represents...

Question66: A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Question67: Which technique is used to get information from a series of referenced fields from different tables?

Question68: A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Question69: What is the name of the string that display filter criteria?

Question70: What are the components that make up a filer condition?
Choose 3 answers

Question71: What do you click when you have made modification to your report, and your want to see the results without saving?

Question72: Knowledge articles within a knowledge base are grouped by category.

Question73: Which one of the following describes the primary operations performed against tables in the Service Now platform?

Question74: What is the platform name for the Group table?

Question75: Which one of the following statements is true about Column Context Menus?

Question76: On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

Question77: Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Question78: What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

Question79: If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Question80: Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

Question81: On a form header, what icon would you click to access Template features?

Question82: You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?

Question83: Where would you go in ServiceNow to order services and products offered by various departments?

Question84: What is specified in an Access Control rule?

Question85: What is the difference between a Ul Policy and Data Policy?

Question86: How is a group defined in ServiceNow?

Question87: Table Access Control rules are processed in the following order:

Question88: Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Question89: On the Form header, which icon do you use to access form templates?

Question90: When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

Question91: When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

Question92: What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

Question93: To apply a UI Policy to all views, which field should be set to true in its definition record?

Question94: What refers to an application or system that accesses a remote service or another computer system, known as a server?

Question95: Which one of the following is an accurate list of changes that are captured in an Update Set?

Question96: What access does a user need to be able to import anicies to a knowledge base?

Question97: What module do you use to access the reports that are available to you?

Question98: What is used to determine user access to knowledge bases or a knowledge article?

Question99: Which tool is used to have conversations with logged-in users in real-time?

Question100: On what part of the ServiceNow instance, would you find he option to impersonate User?

Question101: How are Workflows moved between instances?

Question102: You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

Question103: Which one statement correctly describes Access Control rule evaluation?

Question104: What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

Question105: What is a Record Producer?

Question106: Which is the most efficient way to move large amounts of data between instances?

Question107: Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Question108: How would you distinguish between a Base Class table and a Parent Class table?

Question109: How would you describe the relationship between the incident and Task table?

Question110: What is the result of the order in which access controls are evaluated?

Question111: An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question112: What is NOT an example of a UI Action?

Question113: A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?

Question114: Which three Variable Types can be added to a Service Catalog Item?

Question115: When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Question116: What are the four knowledge workflows available in the ServiceNow base instance?

Question117: Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Question118: You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

Question119: Where in Flow Designer can users access information about actions that are added to the flow?

Question120: You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

Question121: 'Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

Question122: What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Question123: When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page

Question124: Which one of the following statements describes the purpose of a Service Catalog workflow?

Question125: What are advantages of using Flow Designer? (Choose three.)

Question126: How is a user defined in ServiceNow?

Question127: What setting allows users to view a Knowledge Base article even if the are not logged in?

Question128: UI Action can prompt that an Incident has been successfully submitted.

Question129: Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

Question130: How do you make a list filter available to everyone?

Question131: Which field (or fields) is used as a unique key during imports?

Question132: Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

Question133: A User is stored in which table?

Question134: A role is recorded in which table?

Question135: What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

Question136: Which statement is true about business rules?

Question137: Which of the following statement describes the purpose of an Order Guide?

Question138: What are the two aspects to LDAP Integration?

Question139: The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?

Question140: A Role is defined as what?

Question141: When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

Question142: What is an Event in ServiceNow?

Question143: Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

Question144: What component of the ServiceNow infrastructure defines every table and field in the system?

Question145: As administrator, what must you do to access feature of High Security Settings?